Making a Complaint

Some people are oblivious to the noise they make.

We’re all entitled to enjoy a reasonably peaceful home environment 24/7. If the problem is impacting you, it's probably affecting others too.

Give your neighbour the benefit of the doubt. Often they won't be aware their noisy habits or hobbies can be heard inside your apartment. If you let them know, that's often enough for them to quiet things down.

See: the Rules, Section 3: Behaviour by Proprietors and Occupiers.

 

The problem’s recurring.

If you feel you can’t approach your neighbour or you’ve tried unsuccessfully, it's time to notify the Owners Corporation.


  • Download the Consumer Affairs Victoria Owners Corporation Complaint Form and Issues Log Sheet using the buttons below.

  • Email your completed forms to Jake, Senior Portfolio Manager at VBCS.

For more information on the dispute resolution process, contact Jake at VBCS, or refer to the ‘Section 6 Dispute resolution’ of the Owners Corporation Regulations 2018 or Consumer Affairs Website.

 

My complaint’s about the Owners Corporation.

It’s important genuine issues and grievances are dealt with properly. The first step in raising a complaint requires the issue be raised through the internal complaint process:

  • Download and complete the approved Owners Corporation Complaint Form available below.

  • Email the complaint form and any relevant documentation to Jake, Senior Portfolio Manager at VBCS.

  • In conjunction with a representative from the Owners Corporation, parties to the dispute will meet to discuss the matter within 14 business days of becoming aware of the complaint. The aim of these discussions is to resolve the complaint.


Please keep the following in mind before you send your email:

  • Some decisions require voting by all lot owners, not just the committee – e.g. legal proceedings and significant upgrades to common property.

  • The Committee's decisions are made by a majority vote and then carried out by the team at VBCS. Things can take time.

  • We have a great cleaner and caretaker, but it’s not their job to fix everything.

  • Jake and the team at VBCS find and hire contractors on behalf of the Owners Corporation.

  • You may contact Jake (VBCS) to request an item be added to the next committee meeting agenda or find out the anticipated response time for a particular matter.

  • If you’re an owner, consider getting involved in decisions and helping to make things happen by joining the Owners Corporation Committee at the next AGM.

For more information on the dispute resolution process, talk to Jake (VBCS) or another suitable representative from VBCS. You can also refer to ‘Section 6 Dispute resolution’ of the Owners Corporation Regulations 2018 or Consumer Affairs Website.